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The retail product would package in a different type of package than bulk order.
Bulk orders should check package information in the datasheet or contact us for special demand.
The invoice will be sent with the products. If you need to return or exchange the products, you need to "Contact us" to confirm the product status is good to return or exchange.
After that, you should send the invoice and the complete product to us.
Please also see return or exchange rules (link) for more detail.
Standard products: The size and appearance of these products have become the standard in the industry, our company can sell this product to any customer.
Customized standard products: Since our company is a professional LED manufacturer, we can make some fine-tuning according to customer demand. For example, Customized LED chip or color, Modify LED display type between a common cathode and common anode ... etc, You can also refer to the information in "Customize standard LED display design flow" to prepare the information to "Contact us" about the details.
Notice: According to the customer's order quantity and demand, additional costs may be incurred.
Custom products: These products are made according to customer's demand. OPTO PLUS would do a feasibility evaluation with customers. to find feasibility product specifications like size, color, film, circuit design. You can also refer to the information in "Custom LED display design flow" to prepare the information to "Contact us" about the details.